PKG.01 / VOICE

AI Voice Agent

An AI voice agent that answers every call in your brand voice, qualifies the caller, books appointments straight into your calendar, and transfers to a human when it genuinely matters. It plugs into your existing phone number — no hardware, no switch.

01 / The problem

Why this exists.

Small businesses lose 27 percent of inbound calls on average. Each missed call is a missed booking, lead, or repeat customer. Hiring a 24/7 receptionist costs £40k+ a year. Generic IVR trees drive callers insane.

02 / Deliverables

What you get.

Everything below is scoped and signed before kickoff. No surprises on delivery day.

→ Custom voice persona

Trained on your brand voice, tone, and FAQs. Multiple voices available.

→ Calendar integration

Native connections to Google, Outlook, Calendly, Cliniko, Dentally, and more.

→ Live transfer rules

Hand off to a human when intent, sentiment, or keyword rules fire.

→ Call transcripts + CRM sync

Every call logged, transcribed, and written to your CRM in real time.

→ SMS follow-up

Automatic text confirmation, reschedule links, and missed-call recovery.

→ Analytics dashboard

Bookings, qualification rates, handoffs, and conversion tracked out of the box.

03 / Acceptance criteria

How we know it's done.

Written and signed at kickoff, so there is zero ambiguity on what "done" looks like before a single line of code is written.

  • Answers 100 percent of test calls inside 2 rings.
  • Books appointments into your live calendar with no double-bookings, verified on 50 test calls before launch.
  • Transfers to a named human in under 8 seconds when transfer rules fire.
  • Logs every call transcript to your CRM within 60 seconds of hangup.
04 / Who it's for

Built for these businesses.

Dentists, clinics, salons, law firms, lettings agents, trades, medspas, veterinary practices, and any business where a missed call is a lost customer.

Ready to get started?

Book a 15-minute call and we'll confirm the package fit. If it's not a fit, we'll tell you.