AI Support Agent
A custom chatbot trained on your help docs, product pages, FAQs, and past ticket history. It deploys to your website, WhatsApp Business, and email. It answers the boring questions your team answers ten times a day, and escalates the rest cleanly.
Why this exists.
Support teams burn 60 to 80 percent of their time on the same 20 questions. Off-the-shelf chatbots hallucinate or deflect. Building a proper one in-house takes a team you do not have.
What you get.
Everything below is scoped and signed before kickoff. No surprises on delivery day.
Your docs, site, FAQs, PDFs and past tickets ingested and kept fresh automatically.
Web widget, WhatsApp Business, and email triage from one knowledge base.
Every answer cited to a source document. Refuses to answer when uncertain.
Clean handoff to a human inbox or ticketing system when confidence drops.
Thumbs-up/down on every answer, piped to a weekly improvement report.
Resolution rate, topics, escalation reasons, CSAT proxy scoring.
How we know it's done.
Written and signed at kickoff, so there is zero ambiguity on what "done" looks like before a single line of code is written.
- Resolves 60 percent or more of tier-one tickets in a 200-question test set drawn from your history.
- Zero hallucinated URLs or fabricated policies in the test set.
- Escalates with full context (user, question, attempted answers) in under 2 seconds.
- Deploys to web + at least one other channel (WhatsApp or email).
Built for these businesses.
SaaS, e-commerce, fintech, membership businesses, and any team where tier-one support is repetitive and well-documented.
Ready to get started?
Book a 15-minute call and we'll confirm the package fit. If it's not a fit, we'll tell you.